Privacy Policy

This policy explains what personal data péče handles, why, and the choices you have. péče is a school-management service used by schools, their staff, and the parents and guardians of their pupils, through the péče Admin Portal, the péče Parent app and the péče Teacher app.

1. Who we are

péče is operated by MotionHive Solutions Sdn Bhd (202401029383 (1575231-X)), Jalan Anggerik, Bluwater Estate, 43300 Seri Kembangan, Selangor ("péče", "we", "us"). Questions about this policy or your data: support@pelajarcare.com.

2. Our role, and the school's

Each school decides which pupils, parents and staff are on péče and what is recorded about them. For that information the school is responsible for the data, and we handle it on the school's behalf and on its instructions. If your question is about a pupil's record, your school can usually answer it and correct it fastest.

For information we collect for our own purposes — a school's account and subscription, enquiries from our website, and the security logs of the service — we are responsible.

3. What we handle

• Pupils: name, date of birth, Student ID, class and school year; attendance and leave; homework; report cards, achievements and other documents the school uploads; health notes a school or parent records; fee invoices and whether they are paid.
• Parents and guardians: name, relationship to the pupil, phone number, email address, messages exchanged with the school, leave requests, and the fees charged and paid.
• Staff: name, Teacher ID, work email, phone number, classes and subjects taught, attendance and leave recorded in the app, and content they publish.
• Account and device: sign-in identifiers, a protected (hashed) form of your password, the language you chose, the app version, and a device token so that notifications can be delivered.
• Location: the apps do not collect your device's location.
• Photos and files: only those you choose to upload, such as a payment slip, a profile photo or an attachment.
• Payments: the invoice, amount, method and status of a payment. Card numbers and online-banking credentials are entered on the payment provider's own pages and never reach péče.
• Schools as customers: the school's contact, billing details and subscription history.
• Website enquiries: what you send through our contact form.
• Technical records: security and audit logs of actions taken in the service.

We do not sell personal data, and we do not use pupils' data for advertising.

4. Why we use it

• To provide the service the school has chosen: registers, timetables, homework, announcements, messages, reports, fees and payments.
• To sign people in and keep accounts secure.
• To send notifications and emails about school matters and about your account.
• To bill schools for their subscription.
• To fix faults, prevent misuse and keep an audit trail.
• To meet legal obligations.

5. Children's data

péče holds information about children because their school uses it to run the school. Children do not hold péče accounts: the Parent app is for parents and guardians, signed in with a password issued by the school. Schools are responsible for telling families that they use péče and for obtaining any consent the law requires.

6. Payments

Parents pay school fees to their school. Card and FPX payments are processed by Stripe on the school's own Stripe account; péče passes the invoice amount to Stripe and receives confirmation that it was paid. A school's own Stripe keys are stored encrypted. Schools pay their péče subscription through Stripe as well. Stripe handles payment details under its own privacy policy.

7. Who receives data

• The school, and the staff the school has given access to.
• Service providers who work for us under contract: hosting, email delivery, push notifications (Apple and Google), and payment processing (Stripe).
• Authorities, where the law requires it.

We do not share personal data with anyone else without a lawful reason.

8. Where it is kept

Data is stored on servers used by our hosting provider. Some providers named above may process data outside Malaysia; where they do, we require them to protect it to a standard comparable to Malaysian law.

9. How long we keep it

A school's records are kept for as long as the school uses péče. When a school stops, its data can be exported for the school and is then deleted or anonymised within a reasonable period, except where the law requires it to be kept longer. Pupils and staff who leave are marked as having left; the school decides how long their records are retained.

10. Security

Passwords are stored only in a protected (hashed) form. Connections are encrypted. Access is limited by role, and actions that change records are logged. No system is perfectly secure; if a breach affects your data we will tell the school and, where required, the authorities.

11. Your rights

Under the Personal Data Protection Act 2010 (Malaysia) you may ask to see the personal data held about you or your child, ask for it to be corrected, withdraw consent, or ask us to limit how it is used. For a pupil's or parent's school records, contact the school first. You can also write to us at support@pelajarcare.com; we may need to confirm who you are, and we will involve the school where the records are the school's.

12. Changes

We will post changes to this policy here and update the date below. For significant changes we will tell schools in advance.

Effective on publication.